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T-Mobile has been ranked the highest out of the seven national wireless carriers in the 2004 Wireless Retail Satisfaction Performance Study released today by J.D. Power and Associates.
This honor follows recent news of three earlier J.D. Power and Associates studies where T-Mobile also received highest-ranking honors.
In July, T-Mobile was ranked highest among national carriers, by a significant margin, in the 2004 Customer Care Performance Study. This study measured service representative interaction, resolution contact frequency, automated response system (ARS) processing/navigation and hold time duration.
In August, T-Mobile ranked highest in the 2004 Wireless Call Quality Performance Study in the Southeast and Southwest regions.
In September, T-Mobile was the highest ranking carrier in the 2004 U.S. Wireless Regional Customer Satisfaction Index Study in six regions. T-Mobile was the outright leader in two regions and shared highest honors in the other four regions of this study which placed emphasis on call quality, customer service, service plan options, brand image, cost of service and billing.
Based in Bellevue, Washington, the U.S. operations of T-Mobile International AG & Co. K.G., consists of T-Mobile USA, Inc.
(formerly VoiceStream Wireless) and Powertel, Inc. (together "T-Mobile"). T-Mobile International AG & Co. K.G. is the mobile
communications subsidiary of Deutsche Telekom AG (NYSE: DT). T-Mobile is one of the fastest growing nationwide wireless service providers,
offering all digital voice, messaging and high-speed wireless data services to more than 20 million customers in the United States.
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