We're proud to introduce the Travelocity Guarantee.
Backing the Travelocity Customer Bill of Rights, the Travelocity Guarantee is our commitment to you that everything about your booking will be right, or we'll work with our partners to make it right, right away.
When it comes to travel, bumps and snags happen. We can't control some things, like the weather or mechanical difficulties, but we can be there to help you navigate when the waters get rough. The Travelocity Guarantee is a promise of that advocacy. Book with Travelocity and we'll be there for you.
We've invested millions of dollars in our business to make this promise true. Over the past year, we've developed new technology to streamline shopping and give customers more control over their trip details. We've also spent hundreds of hours reading your comments and responded with the creation of dozens of new policies that answer your ideas and concerns.
In addition, we've invested over 10,000 hours in training every one of our employees on both the fundamentals and fine points of true customer advocacy. As a result, Travelocity, from president to programmer, is driven by the spirit of customer championship. We've put this spirit into all of our new products and innovations, including the Travelocity Guarantee.
What do we mean when we say that everything about your booking will be "right?"
All travel booked on Travelocity will be consistent with the promise of its detailed description on our site and your travel itinerary (as confirmed on our site 24 hours prior to departure)—be it airline flights, hotels, a TotalTripSM (flight + hotel package), a Last Minute Deal package, cruises, car rentals, or attractions/event tickets.
Human error happens; nobody's perfect—but in those rare cases that we make a mistake you can count on us to take responsibility for it, and to be thoughtful and fair as we work to resolve it. If, say, we inadvertently advertise a fare that's just "too good to be true," like a free trip to Fiji, we'll work with you and our travel partners to make it up to you and find a solution that puts a smile on your face.
How do you invoke the Travelocity Guarantee?
Call us. If anything is not delivered as promised in our description and reservation confirmation, call us anytime day or night—and we'll work with our partners to make it right. Should you encounter a problem with the travel you booked with us, don't let the problem get in the way of a smooth trip; call us right away so we can resolve it and get you back to enjoying your trip.
We have over 1000 travel professionals available to assist you. You can call our toll-free number 888-872-8356 (and 210-521-5871 for international callers) 24/7 to reach a representative. Also, you can email us about less urgent matters anytime at firstname.lastname@example.org, and we'll get back to you within 4 hours.
We guarantee that with Travelocity, "you'll never roam alone" because we have complete faith in the core strength of our partner relationships and the skill and passion of the entire Travelocity Team. We trust that if you book with us, just once, you'll share this faith in Travelocity, and continue to enjoy the peace-of-mind that comes with the Travelocity Guarantee.
The Travelocity Guarantee assures that when you book with Travelocity and encounter any problem with your booking, we'll work with our partners to make it right.
If you purchase airline tickets and notify us within 24 hours of your purchase that you've booked the wrong dates, we'll rebook your airline tickets without charging a change or cancellation fee.
If you arrive at your hotel to find that your reservation is lost or the hotel is overbooked, we'll manage the details and work directly with the hotel to get you a room in that hotel or a comparable one.
If your airline cancels your flight and you're stuck without help to find a hotel for the night, we'll do the legwork to locate a hotel that meets your needs at a reasonable price.
If you arrive at your hotel for your family vacation and find that the pool is closed for renovations, we'll find a comparable hotel with a pool for you at no additional cost.
If you arrive at your hotel room to find that your ocean view is a parking lot view, we'll ask the hotel to honor their commitment to you, or find you a room with an ocean view at a comparable hotel at no cost to you.
If the threat of a hurricane makes traveling to your destination unsafe, we'll contact you in advance of your departure to give you the opportunity to change your travel plans, and then we'll work with our travel partners to make any itinerary changes at the most reasonable cost to you.
If you get to the rental car counter and the car type you reserved is sold out, we'll work with that rental company or another company to get you the car-type you booked.
There's a reason Travelocity was voted the world's leading online travel site at the World Travel Awards for the 6th year in a row. We understand travel. Born of leading travel innovator Sabre (the world's largest travel agent reservation system), we know how much better traveling can be when you have access to the support you need. That's why we provide honest, straight-talking information, support a 'no hidden costs' policy (disclosing total prices upfront), and offer expert trip-planning assistance 24 hours a day.
Smarter Tools Equal Smarter Travel
From picking the right hotel or cruise to finding a great tour in an unfamiliar city, our industry-leading technology helps people find more rewarding travel experiences and feel confident about their travel planning. Our tools allow travelers to customize the trip that best suits them, insuring a smarter trip with great value every time.