This store has an excellent return policy if you are a member. My only experience is as a member. I keep my membership number in a email file called log ins. Members get special discounts too. I returned over $600 dollars of stuff that had the tage torn off 6 month after buying the merchandise. I didn't have a receipt so they looked it up by my membership number. They didn't even blink. I know it sounds terrible. This is my favorite store now.
Have your order shipped to an REI store and get FREE SHIPPING. Shipping is free even for oversize items. Free Shipping to REI Stores
Our 100% satisfaction guarantee ensures that every item you purchase at REI meets your high standards or you can return it for a replacement or refund.
Special offers from the REI Men's Shop
Special offers on Camping & Hiking
REI members typically get 10% back every March on ALL their purchases! Life membership is $20. These coupons are for REI members only.
our REi members are eligible for an annual member refund and many additional perks.
REI's goal is to return 10% of our member's eligible REI purchases in the form of an annual dividend voucher.
The more you buy, the bigger your refund. To ensure you receive credit for your purchases, present your REI member
number with every purchase. Learn more about the REI member refund. One Time fee of $20. You do not have to pay additonal
renewal fees to maintain your membership.
REI Volume Discounts
The more you buy, the more you save! Boost your purchasing power when you stock up on your favorite clothing, food and gear.
Grabber Warmers—Save 10%! When you buy 10 or more full-price hand or foot warmers.
Socks—Save 10%! When you buy 3 or more pairs of full-price socks.
Corporate & Group Sales
Outfit your team and get volume discounts on REI clothing and gear! See details at REI Corporate & Group Sales.
Bike Tubes—Save 10%! When you buy 3 or more full-price bike tubes.
Drivetrain Parts—Save 10%! When you buy 3 or more full-price drivetrain components.
Food and Snacks:
Freeze-Dried Food—Save 10%! When you buy 12 or more full-price freeze-dried food items.
Energy Food and Drinks—Save 20%! when you buy 12 or more full-price performance bars, gels or beverages.
Snacks—Save 20%! when you buy 12 or more full-price snack foods.
In 1938, mountain climbers Lloyd and Mary Anderson joined with 21 fellow Northwest climbers to found Recreational Equipment, Inc. (REI). The group structured REI as a consumer cooperative to purchase high-quality ice axes and climbing equipment from Europe because such gear could not be purchased locally. The word quickly spread, and soon many other outdoors people joined the co-op. As REI grew, so too did the range of outdoor gear available to the co-op members.
During the past six decades, REI has grown into a renowned supplier of Specialty outdoor gear and clothing. We serve the needs of outdoors people through 70 retail stores in the U.S. and by direct sales via the Internet (REI.com and REI-OUTLET.com), telephone and mail. Today, REI is the nation’s largest consumer cooperative with more than 2 million members.
Although the gear sold by REI looks much different now than it did in 1938, being a cooperative business remains central to REI. While non-members are welcome to shop at REI, only members enjoy Special benefits, including an annual member refund on eligible purchases. REI’s business success allowed the co-op to return member refunds to its active members in 2003 totaling $41 million, and provide nearly $2 million in donations in support of the outdoors and outdoor recreation.
REI’s reputation is strengthened by an employee team that is recognized both for its knowledge of the outdoors and outdoor equipment and for being a friendly resource in helping any customer, from novice to the highly accomplished, prepare for their outdoor adventures.