Low Price Guarantee
Look for our hotel rates backed by our Low Price Guarantee. We're so confident that they're the lowest hotel rates online, we're willing to
put money on it. If you book a prepaid hotel rate that's backed by our Low Price Guarantee, and then find the same room, in the same hotel,
for the same dates, at a lower price online within 24 hours, we'll refund the difference. Just e-mail Orbitz within 24 hours of your Orbitz
purchase to LowPriceGuarantee@Orbitz.com Booking confirmation number Name Email address of your Orbitz account Telephone number with area
code Hotel name Dates of hotel stay Room type Check-in and check-out dates Rate quoted Complete Web address (URL) reflecting the lower rate
you found online for the same dates and hotel room you purchased on Orbitz.com.
It's official! We now guarantee lowest fares on hotel AND AIR! Huge move for the online travel industry, because ticket pricing fluctuates so darn much. Works like this: if the traveller finds a ticket for more than $5 less than what they paid for it on Orbitz, and they submit a claim by midnight on the same day they booked the flight, they get a $50 Orbitz coupon.
Orbitz - A Departure from the Ordinary Travel Site
Welcome to Orbitz, a wholly-owned subsidiary of Cendant Corporation and part of Cendant Travel Distribution Services division.
Orbitz is a leading online travel company that enables travelers to search for and purchase a broad array of travel products, including airline tickets, lodging, rental cars, cruises and vacation packages. Since launching its website to the general public in June 2001, Orbitz has become the third largest online travel site based on gross travel bookings. In 2003, gross travel bookings exceeded $3.4 billion, a 34 percent increase from 2002 levels. Currently, nearly 24 million unique users are registered to book their travel on Orbitz.com.
Since its launch to the general public in June 2001, Orbitz.com has become one of the three largest online travel agencies. In 2003, gross travel bookings exceeded $3.4 billion, a 34 percent increase from 2002 levels. Currently, nearly 25 million users are registered to book their travel on Orbitz.com.
Products, Services and Technology
Orbitz.com's inventory includes 455 airlines, tens of thousands of lodging properties and 22 rental car companies, as well as a wide selection offered by leading vacation package providers and cruise lines. Air search results are presented in an easy-to-use matrix that displays a vast array of travel options to consumers without favoritism toward any supplier, enabling consumers to easily identify and select the price and supplier that best meets their individual needs. In fact, Orbitz makes finding the lowest airfare easier than any other travel website, due to its intuitive booking process powered by an award-winning flight search engine. Its comprehensive selection includes OrbitzSaver discount hotel room rates on more than 16,500 properties and the widest selection of car rental companies on the Internet.
Some of the features that have contributed to Orbitz' growth include:
Orbitz Search Engine: This innovative technology was built from the ground up specifically for online users. It enables travelers to search more than two billion fares and flights in seconds using search algorithm technology. Where other online travel sites might offer 10 to 30 fare and flight choices, the powerful Orbitz search engine can show literally hundreds of options to the same destination because it relies on inexpensive commodity servers instead of mainframe computers, enabling it to cost-effectively handle a massive volume of data. Orbitz has enhanced its search engine by introducing:
Flex Search™ allows consumers to search flight and fare combinations in a single click that would require dozens of searches on competitive sites. Flex Search is aimed at the millions of consumers who have flexibility in their travel dates and want to save money by flying when fares are lowest.
Dynamic packaging enables users to compare multiple combinations of travel products at a glance, facilitating the creation of customized packages of air, hotel and other products in one transaction at one bundled price.
Deal Detector™ is a personalized search tool which regularly checks all flights and fare availability until it finds a match with a traveler's previously specified criteria then sends an alert to the traveler.
Attractions and services enables travelers to purchase airport transportation, theme park passes, museum or sightseeing tour tickets at the same time as their flights, hotels or vacation packages.
Orbitz Merchant Hotel Program: Under the Orbitz Merchant Hotel program, Orbitz negotiates discounted rates with hotels for room inventory. Typically, rooms sold under the program generate significantly higher per-transaction revenues for Orbitz than hotel rooms sold using other methods, while travelers benefit by obtaining lower room rates than they might otherwise obtain using other distribution channels.
Michael D. Sands
Michael Sands is president of Orbitz.com, part of the Consumer Travel Americas unit of Cendant Travel Distribution Services (TDS). Sands is responsible for overseeing the company's management, strategic direction and all aspects of the company's leisure travel offering.
Following Cendant's acquisition of Orbitz in November 2004, Sands assumed responsibility for ensuring the continued growth of Orbitz and leveraging the company's numerous synergies with other TDS areas, including operations, marketing and technology.
Sands joined Orbitz as its first marketing employee in September of 2000. As chief marketing officer, he led the team responsible for developing and implementing all marketing activities for Orbitz. His efforts were a key contributing factor to the successful launch of Orbitz.com on June 4, 2001 and its rapid growth since.
Prior to joining Orbitz, Sands worked for General Motors Corporation as one of a select group of external marketers responsible for improving the auto company's North American marketing efforts. As director of advertising and sales promotion for the Oldsmobile Division, Sands managed a $250 million budget. His efforts made Oldsmobile an e-marketing leader within the overall auto industry and led Sands to be named a "Marketer of the Next Generation" by Brandweek magazine.
Previously, Sands has held positions including vice president of customer acquisition marketing at Giant Step, an e-solutions provider to Fortune 100 companies, and director of corporate marketing communications and brand setting strategy for Ameritech Corporation. Sands' early career began at the advertising firm Leo Burnett, where he supported the United Airlines, Tropicana, and Seven-Up accounts and played a key role in the launch of UAL.com.
Sands holds a Bachelor of Science degree in communications from Northwestern University as well as a masters in management from the J.L. Kellogg School of Management. He serves on Northwestern University's alumni board of advisors.