The EyeBuyDirect team comprises of industry specialists who are not only customer focused, but who understand vision and your optical needs. We custom-make lenses according to your prescription and we repeatedly inspect the accuracy and quality of the frames and lenses before shipping.
As an online retailer and optical manufacturer, EyeBuyDirect is able to reduce significantly the costs passed on to you by traditional high street retailers–leaving more dollars in your pocket.
Our customer service doesn’t stop the moment you’ve made your purchase. Our customer-focused approach means our service team is always available and ready to assist you, even once your glasses are received. We’re just one phone call away.
At EyeBuyDirect, we’ve always got our fingers on the pulse of the latest fashion trends and hot eyeglasses styles. Our comprehensive range has something to suit everyone, allowing you to fully express yourself through personalized eyewear.
Online shopping allows you to escape the hordes at local shopping malls, and do away with the pressures of a sales assistant peering over your shoulder. We make shopping simple by delivering your glasses right to your doorstep, so you have more time for yourself.
We believe everyone has a right to own glasses, no matter how wealthy they are. We strive to lower our prices to enable wider access of this necessary good. Moreover, our commitment to reducing environmental impact means that we employ manufacturing processes which involve minimal waste output and fewer expended resources.
We pride ourselves in knowing the wants and needs of you - the customer. If you are not completely satisfied with your eyewear, you can return the product within 7 days and receive a full refund (shipping costs not included) or a new pair. No questions asked!
100% SATISFACTION GUARANTEE - NO QUESTIONS ASKED!!!
At EyeBuyDirect.com, we do our best to ensure that all frames and lenses are produced perfectly and according to the prescription and specific needs of our customers.
Our team of optical experts inspects the accuracy of the prescription lenses and the frames alignment several times during the production process.
We also make sure that during delivery the frames are protected with a durable and resistant hard case and a microfiber cloth.
In the event you are not completely satisfied with your eyeglasses you may return them to us and get FULL refund (shipping costs NOT included) or a NEW pair- NO QUESTIONS ASKED!!!
But why stop there??
Frames are too big or small - 100% Refund
Colors don’t suit you- 100% Refund
Wife doesn’t like the frame- 100% Refund
Neighbor just bought same design- 100% Refund
New collection just came out – 100% Refund
Your dog chewed on your new frames – 100% Refund
Terms and Conditions:
The above policy is only valid if and when:
Returns are made within 7 days of receiving the frames.
Customer contacts Customer Service WITHIN 7 Days of receiving their eyeglasses.
The returned item must be complete with case and cleaning cloth.
A tracking number of the returned glasses must be provided to our Customer Service team together with the reference code issued.
Should the customer decide to choose a frame of higher value, the difference will be charged.
After the 7 days limit, customers may still:
Receive a 70% refund for the glasses ordered subjected to the parameters given above.
Benefit from a replacement with a reprocessing fee of 50% of the total amount for the original order.
We do NOT refund for shipping and packaging costs.
Designer Frames (branded) and sport frames are not included in the return and refund policy.