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My *funny* story

Moms View Message Board: General Discussion: Archive April 2006: My *funny* story
By Yjja123 on Friday, March 31, 2006 - 03:43 pm:

I went to Sam's club for my weekly groceries which included dog food, cat food, milk, bananas, pears, grapes, canned soup, green beans, frozen vegetables, steaks, pork chops, soda, and bottled water.
We get in the car and notice a smell. It was bad, but tolerable. It smelled like a dead animal. We figured maybe we had driven past one. The smell kinda hung in the air though. We get home and start putting the groceries away and after getting all the refrigerated items put away we notice the smell is more noticeable and it is now in our house. OK--we start sniffing the groceries. We look at the fruit and the meat. Nope--not it. We start searching the house. After an hour we give up and go to put the canned goods away. We rip open the case of soup and oh my--just we just about threw up. The cans were rusted and one was open and literally foaming black mold! Meanwhile my house now reeks and so does the car. We rush it back to Sam's club. We barely make it back to the store without getting sick. The smell is beyond describable. We walk into Sam's club and the clerks start backing away. A pregnant clerk makes a mad dash for the bathroom. Another clerk runs and opens a case of Fabreeze and starting spraying like crazy. They refund my money and I ask them If I could have a can of fabreeze to air out house/car. I am told I can buy my own! Arggh! Nice customer service huh? Who would have thought that canned soup could smell soooooooooo bad?

By Trina~moderator on Friday, March 31, 2006 - 03:50 pm:

smileyeww Ewwwwwwwwwwwwwwwwwwwww!! Just how long was that can sitting on the shelf?!

By Yjja123 on Friday, March 31, 2006 - 03:52 pm:

The funny thing is, I buy a case of soup every week and they seem to have quite a turnover of it (different flavors/brands weekly)

By Emily7 on Friday, March 31, 2006 - 04:09 pm:

That is gross & I can't believe they didn't give you a flipping can of febreeze. Maybe you should have your car detailed & give them the bill.

By Tink on Friday, March 31, 2006 - 04:16 pm:

That is soooo gross! I can't imagine how badly that must have stunk up your car and home. As the wife of a grocery manager, I can tell you that they should have had much better customer service. It's a major no-no to have past-due or spoiled merchandise on the shelves.

BTW, anyone notice the ad???

By Yjja123 on Friday, March 31, 2006 - 04:42 pm:

Follow-up--- I am a bit annoyed that Sam's refused to give me the Fabreeze. In particular because the clerk called and asked the manager and he said buy it yourself. He also said if I were a business customer he would have taken care of me. We have spent thousands of dollars at Sam's. All of our big purchases (mattresses, big screen TV, computer, shed, swing set, generator, etc..) have come from them and I spend over a $100 a week there. I bet some businesses have not spent what we have there. So that comment really ticked me off and I called corporate office. They apologized and said they would follow up on it. Big deal.
I called Progresso soup co. to let them know in case there was a bad batch. She not only offered to send me 10 soup coupons but also said she would send me a check for $5 for the fabreeze. I told her that wasn't necessary, as by now we have gotten rid of the smell. She said it was the principle of the matter and was the least they could do.
Lesson learned--Sam's club customer service stink.
Progresso soup company's customer service is the best!

By Dawnk777 on Friday, March 31, 2006 - 08:19 pm:

Wow, the soup company sure care a LOT more than Sam's Club. Good grief. As many millions of dollars as Walmart/Sam's Club makes in a year, they could surely afford 1 can of Febreeze! SHEESH!

By Sunny on Friday, March 31, 2006 - 08:32 pm:

I have always gotten good results by calling or emailing the company directly. Dealing with the retail store is hit or miss depending on the employee's mood and how well known I am there. When in doubt, call the company! LOL

Sorry about how you were treated. It stinks dealing with people who don't care about their regular customers. I'd be tempted to take my business elsewhere and/or write a letter to the corporate headquarters.

By Vicki on Friday, March 31, 2006 - 09:32 pm:

To be honest, I am shocked at the way that you were treated at Sams Club. We bought some baby back ribs once. We got them home and opened the package to cut them down and repackage before freezing and noticed they didn't smell "right" Dh took them back the next day and they gave us a new pack of ribs AND double our money back! They bent over backwards for him and said how sorry they were about 100 times. We also got a follow up letter a few days later!

By Pamt on Friday, March 31, 2006 - 09:45 pm:

That stinks! :) I'm really not surprised about Sam's. They don't have to bend over backwards in the customer service department, because they know you'll be back anyway. A dad of a kid in Noah's Cun Scout den used to work at Home Depot. He quit because he said they purposefully hire fewer people to work the floor than needed because it saves them money and they know that customers wil wander around and eventually find what they need and maybe find something extra too. That's part of why we shop at Lowe's instead.

By Bellajoe on Saturday, April 1, 2006 - 08:04 am:

It just depends on the manager at that particular Sam's Club. Maybe you should let the Sam's Club headquarters know how you were treated. The customer service at your Sam's Club *Stinks* just as bad as that can of soup!

That odor sounds like it was awful!

By Yjja123 on Saturday, April 1, 2006 - 08:59 am:

Pam,
I was a manager for Home Depot (granted it was 9 years ago) and that was never the policy. Of course each store can do different things. My biggest beef with Home Depot is the lack of knowledge. When I worked for them, everyone (including cashiers) were trained in departments so they could answer customer questions. We were told if you got caught not walking a customer to the product you would be fired. I think Home Depot grew too fast and now the customer service has declined.
I hate Lowes more though, so I still shop Home depot.
Back to Sam's club...I called the Corporate office and I wrote them. Beyond that, I really do not know what to do. I am seriously considering ending my membership. I plan on checking out Cosco and B.J's. I like shopping the warehouses because the savings in pet food alone justifies the membership fee.

By Dawnk777 on Saturday, April 1, 2006 - 10:30 am:

We have no choice, but to shop at Home Depot. I think the nearest Lowe's to us, must be in Milwaukee, or Green Bay, each about an hour away!

Yesterday, we were in Home Depot and found a salesperson to ask where something was, right away, and he did walk us to the location of the item. (We did a pretty good guess, though. We were only one aisle away from the sump pump discharge hoses.)

By Tunnia on Saturday, April 1, 2006 - 11:03 am:

That is really gross! Sam's customer "no-service" is the pits!

By Yjja123 on Friday, April 21, 2006 - 03:59 pm:

Follow-up:
I received a letter in the mail apologizing and a $20.00 gift card from sam's club.

By Karen~moderator on Friday, April 21, 2006 - 04:18 pm:

Well, that's something...........anyway.......... :-)

The Sam's nearest me gave me problems over returning some meat I purchased there a few years ago. I got it home, opened it up to cook it, and the smell nearly knocked me over. I don't think I've bought meat there since then, other than the cooked chickens they sell, or some frozen baby back ribs.

I have a pretty good idea of what that must have smelled like. I had several cans of artichoke hearts in my cabinet over my microwave, and something very similar happened with a can of them. It was *the* most disgusting odor, and it literally made me sick to my stomach.

By Yjja123 on Friday, April 21, 2006 - 05:37 pm:

Yes--Karen the smell definitely had us all sick to our stomach! It was unreal! :(

By Anonymous on Friday, April 21, 2006 - 07:21 pm:

I went anon on this due to some personal information on my location and my dh's employer. But you will all know who I am. ;)

We buy almost all of our meat at our Sam's Club. However, when the home office is in the next town over you can bet we have a pretty good Sam's Club with usually very good customer service. lol I am so sorry that happened to you!!! Unfortunately, strange things like this can and do happen from time to time no matter what store you frequent. None of them are perfect. *However*, the cust service on the front end when you returned your product is what would have kept their customer!!! The employee should have pushed the mgr a little more to do something for you (imo). And the mgr should have been in the frame of mind that 'the customer is always right'. :)

I use to work for the home offices and reordered foods for the freezer dept in the clubs. I got to work with some awesome vendors!! Really neat people. Lawlers was cool. I got to taste alot of food and I was pregnant with ds #2 at that time so it worked out perfect for me. I was hungry all the time! ha

I am pretty sure we got a girl fired or maybe they transferred her, in our Sams tire dept. last yr. Dh called across the street to the home office (he works at the Wal-Mart home office and they are next to each other) and told someone what kept happening in the tire dept. The next time we went, the dingy girl was gone thank goodness!! Hopefully, they just moved her to a job she could handle and didnt actually terminate the poor girl. I will never use our Sams tire dept again tho because of all the crap we went thru. The mgr was very apologetic and sent us home 2x with pies and cakes from the bakery dept. Hey, I'd never turn down free cake!! :)

As long as they apologize and of course throw in something free is always nice, then I will remain loyal. How the mgr of your store have felt if his wife had taken that home out of his store?! It is not ok and he certainly should have apologized to your face at the club when you returned it. They put those poor mgr's under so much stress, that sometimes they can forget about the customer I think, and stay totally focused on the numbers... argh


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