A: So glad you asked! We connect directly to our suppliers' inventories without any middleman. Our prices are often more competitive and our bookings are more accurate. We also have the ability to offer our clients access to One-Way Car Rentals, as well as Off-Airport locations. In addition, you can modify your reservation online if the need arises.
Q: Why can't I just go to the rental car counter at the airport?
A: Of course, you can. But it is difficult to get a competitive rate that way. It is easier to use an online car rental consolidator like CarRentals.com to book ahead of time and be assured of a guaranteed price.
Q: Can I make last minute changes to my car rental at the counter when I pick up my rental car?
A: Yes, but you usually get much better rates if you change your reservation in advance by modifying your rental at CarRentals.com. This is very often handy for travelers who can log in using their PDA. This will also save you time.
Q: I want to Pick-Up my car at one location and Drop-Off the car at another location. What should I do?
A: Just click on "Return at Different Location" and another field will appear. Then begin to input your return location and click on the choice which best meets your needs. It may be necessary to type in another letter of the city name to find your location from the drop-down window.
Q: Can I modify/change/cancel an existing reservation?
A: Yes. CarRentals.com allows users to modify their existing reservations. Of course, modifications may cause rate changes; but, there is never a fee for a reservation modification. You will need your reservation number and email address to make changes. If you have already picked up your vehicle, it is necessary to contact the vendor to extend your reservation. Their telephone number is on your rental agreement.
Q: What is your cancellation policy?
A: Some of our reservations require a credit card to secure a booking, most do not. If we ask you for a credit card, then you will need to check the Local Policy Information for further details in order to avoid a cancellation fee from the vendor. However, if we did not ask for your credit card information, we request the courtesy of a cancellation as soon as you are aware you do not intend to keep the reservation.
Q: What do I need to rent a car?
A: The vendor will require a valid driver's license and a major credit card in your own name with enough available funds to cover at least the cost of the rental. Some vendors may require an additional deposit depending on the location. A debit card may be acceptable at some locations. Local renters are advised to bring a utility bill in your name which shows the home address. It is also advisable to travel with proof of insurance.
Q: When will I get charged?
A: CarRentals.com is able to secure reservations very often without a credit card but the vendor will want payment with a credit card when you arrive at the counter to pick up your car. If you opt to purchase collision insurance online, your credit card will be charged immediately for the insurance premium portion only. While you may use a debit card to purchase collision coverage, the vendor may not accept a debit card as payment for the rental vehicle. Carrentals.com