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Each piece of James Avery jewelry in our current line is guaranteed to satisfy you in every way. If for any reason an item in our current line does not meet your full expectations, just return it in new condition with proof of purchase within 60 days for a refund, exchange, or store credit. After 60 days, or without proof of purchase, items in our current line that are in new condition are eligible for exchange or store credit only. (Note: Special Made-to-Order and engraved items are non-returnable.)

All James Avery Craftsman ear posts on sterling silver earrings are made of an alloy of palladium and silver. Palladium is a metal that will not oxidize and is less likely to react with chemicals in the skin. It is also much stronger than sterling silver alone, so our ear posts are less likely to break or bend. Giving a gift?

We will enclose the jewelry you select in a protective flannel pouch, and if you choose, we'll add your personal message on an enclosed card. As a finishing touch, we hand tie a cream ribbon around our coral gift box. These services are complimentary, of course. At James Avery Craftsman we want to make your gift giving as special --- and as easy --- as we can.

I have a relative in the Armed Forces. Can you ship to them?

Yes, we can ship by standard delivery service to APO/FPO addresses. Charges vary and we are prohibited from shipping to some foreign countries.

I lost one of my James Avery earrings! Can I get just one replaced?

Yes, at James Avery Craftsman we know that one earring alone isnít much good and that accidents do happen. If one of the earrings you buy from us is lost or destroyed, and it is in our current line, you can purchase another pair from us for one-half the price of the new pair plus exchanging your remaining earring. (The remaining item must be received for a credit to be issued).

(Note: Diamond earrings are not covered under this policy. Customers may order a half pair to replace a lost or damaged earring, as long as the design is still available.)

I have selected several charms to be put on a charm bracelet, but I would like them soldered. What do you charge?

We are happy to solder James Avery Craftsman charms for you. First-time solders of our charms are complimentary. To have something moved or resoldered, there is a $2.25 charge for each sterling solder and a $10.00 charge for each 14K gold solder. If you need several charms soldered to one item, please specify the location and spacing you would like for each of the charms.

How do I properly clean and care for my James Avery purchase?

Polishing jewelry regularly will take care of most tarnishing and cleaning problems and help reduce the chance of skin irritation. We recommend a lint-free polishing cloth which we have available. If your jewelry needs a little more attention than gentle polishing, use a mild detergent and warm water with a soft brush. Avoid the use of chemical dips and only allow a professional jeweler to clean your jewelry with an ultrasound machine. Gemstones and pearls require special care, so we recommend they be professionally cleaned as well.

May people see the place where your jewelry is made?

Yes! People are welcome to visit our headquarters in Kerrville. At our visitorsí center you can see a videotape about the company and see where some of the jewelry is made. The time to visit is between 9:00 a.m. and 4:30 p.m. Monday through Saturday (Note: Although the visitorsí center is open on Saturday, our manufacturing group doesn't usually work this day). Note Regarding Our Childrenís Policy

James Avery Craftsman, Inc. DOES NOT knowingly collect or maintain any personal information on children visiting our site. Please refer to our Privacy Policy.

Founded in 1954, James Avery is a leading jewelry designer, manufacturer, and retailer in the southern US. We design, manufacture, and sell quality sterling silver, gold, and gemstone jewelry. We sell original designs. We have three key categories of jewelry which make us unique -- Christian Jewelry, Charms and Other Meaning and Connection Pieces, and Casual Jewelry. Our products are sold through our web site, our catalog, and over 40 company owned stores located throughout Texas, Colorado, Georgia, Oklahoma, and Louisiana. We are grateful to have been voted favorite jeweler in reader's polls in Austin, Houston, and San Antonio.

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